Refund policy

Finger prick tests 

If you’ve changed your mind or no longer want to do your finger prick test, we’re happy to refund you.

Please get in touch to request a refund, making sure you include the following:

• your name

• your order number

• the date you placed your order

If we haven’t dispatched your test yet, we can fully refund you. If we’ve already shipped your test, we’ll refund you the cost of the test minus a £10 admin fee.

Please don’t send your test back to us – it’s medical equipment, and we can’t reuse it, even if it’s unopened. You can dispose of your test kit with your standard household waste.

We’re happy to accept refund requests up to 30 days after you initially placed your order. Unfortunately, we can’t process refunds if you placed your order more than 30 days ago. 

We’ll issue your refund using the same payment method you used to place your order. Please allow 10 working days for your refund to return to your account. 

Phelbotomy blood testing service

At-Home appointments

Cancelling or rescheduling

Please note: Fees will apply for late cancellations or not attending your appointment. Please give at least 48 hours' notice to cancel or reschedule to avoid extra appointment fees. 

If you need to cancel or reschedule your appointment at least 48 hours before your appointment, please get in touch with the practitioner who arranged your appointment or call our testing partner’s customer care team on 0118 403 2414. You can also email phlebotomy@inuvi.co.uk, you’ll need your policy number that you received in the first text message from Inuvi.

If you are rescheduling within 48 hours of your appointment, please visit our appointment reschedule page here and pay the additional service fee of £59.

In-store appointments

Cancelling or rescheduling

Please note: Fees will apply for late cancellations or not attending your appointment. Please give at least 48 hours’ notice to cancel or reschedule to avoid extra appointment fees. 

If you need to cancel or reschedule your appointment at least 48 hours before your appointment, please follow the link in your appointment confirmation email.  

If you want to cancel 48 hours before your appointment, please follow the link in your appointment confirmation email if you want to reschedule, please visit the reschedule page, the rescheduling fee is £35 within 48 hours of your original appointment.

Refunds for at-home and in-store appointments

To request a refund for your test, you need to cancel your appointment first. Please follow the instructions under Cancelling or rescheduling above. 

For at-home appointments, the following refund details apply:

1. If it's more than 48 hours until your appointment, you'll receive a full refund minus a £10 admin fee.
2. If it's less than 48 hours until your appointment, you'll be refunded for the price of your test, minus a £59 appointment fee and a £10 admin fee. 

For in-store appointments, the following refund details apply:

1. If it’s more than 48 hours until your appointment, you’ll receive a full refund
2. If it’s less than 48 hours until your appointment, you’ll be refunded for the price of your test, minus a £35 appointment fee. 

After cancelling your appointment, you can then drop us a quick message to request your refund, making sure you include the following:

• your name 
• your order number
• the date you placed your order 

Unfortunately, we can’t process refunds if you placed your order more than 30 days ago. 

We’ll issue your refund using the same payment method you used to place your order. Please allow 10 working days for your refund to return to your account.